The very best way to contact us concerning your order is through the email below. We make every effort to answer as many phone calls as possible during the day but very often it is not feasible. Many times we are in the middle of checking in boxes, tagging, doing inventory, processing online orders, packaging and shipping and there simply is no one to man the phone. We can answer and help twenty customers through email to every one phone call so we ask that you please direct all questions through email when possible. If you do not get an answer within twenty-four hours we did not get your email. Please re-send it. HOWEVER if you email late on a Thursday or Friday please give us until Monday to answer before re-sending.